Workshop Cafe is a venture-backed start-up.  WE ARE BUILDERS!  We’ve assembled an amazing team of engineers, designers, restaurant & hospitality professionals to completely redesign the cafe experience from the ground up.  Our team works in a high-paced, dynamic environment, and we are growing quickly with plans to expand to new location(s).

 

“Vibey cafe meets laptop worker heaven”, Workshop Cafe is designed from the ground up to provide the comfort, technology, staff services, and friendly vibe that powers our customers to pursue their digital projects and personal goals hassle-free. Powered by our mobile app, customers can reserve seats in advance with 1-click, HAIL staff to their table, order food & beverage by text, and even see who else is here from our community page. Our customers are creatives, digital professionals, and just about anybody that wants a haven to crank on their computer for a few hours or all day.

 

Job Description

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We are looking for an experienced store manager to manage our day-to-day store operations and staff.  You will be accountable for the store’s performance.  In order to serve our customers seven-days-a-week, early to late, we have multiple shifts per day to serve customers who choose to stay, work, and eat in our workspace, or take their food and beverage to go.

 

As a startup, we are constantly refining our products and processes to better serve our customers, and increase our efficiency and quality.  You will be responsible for ensuring that your teams follow through on processes - whether they are existing or newly launched.  As your experience with Workshop grows, we will continually look to you to help identify areas where we can improve, and help develop solutions!

 

Our leadership team likes data and uses data.  You will have metrics measuring your store and teams’ performance, and you will be expected to drive performance to meet the metrics.  And of course, we’ll collaborate together to develop new methods and metrics.

 

As a store manager, you will be accountable for:

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• Store performance:

  • Customer experience: managing the quality of our products and services provided (e.g. hospitality, wait times, service levels)

  • Efficiency: managing staffing levels to support sales

  • Implementation: follow through on existing processes, implementation on new processes and/or product offerings

• Hiring and development of store staff

• Making hiring and termination decisions

• Develop, mentor, and review performance of staff

 

Skills / Experience

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• Experienced in managing store and running day-to-day operations

• Experienced in people management and development; experienced in managing teams of greater than 5 people a strong plus

• Experienced in managing metrics and being accountable to metrics

• Ability to identify areas to improve (whether it be people, processes, store layout, etc.) and help develop solutions to address

• Ability to thrive in fast-paced, highly dynamic environment, and deal effectively with change

 

Next Steps

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• Check out our website & vibe

• Reply with resume and introductory e-mail  to managerjob@workshopcafe.com

• Please provide with answers (200 words per question max) to the following questions:

  • Tell us about the most challenging store management experience you’ve had.  What did you do?  What did you learn?

  • As a start up, we’re in a state of constant growth.  Tell us about a time you’ve been in a chaotic situation where things weren’t black and white.  How did it make you feel?  What did you do?  How did you make decisions?